Privacy Policy

1. Our commitment to privacy

The OSHC Studio respects your privacy and is committed to handling personal information responsibly, securely and transparently.

This Privacy Policy explains how The OSHC Studio collects, uses, stores and discloses personal information when you visit our website, contact us, purchase our services, participate in training, book consulting or otherwise interact with our business.

The Australian Privacy Principles under the Privacy Act 1988 apply to certain Australian organisations. While many small businesses with an annual turnover of $3 million or less are exempt, some small businesses remain covered. The OSHC Studio aims to follow good privacy practices regardless of whether every provision of the Privacy Act applies to us.
 

2. What personal information we collect

Depending on how you interact with us, we may collect:

• Your name

• Email address

• Telephone number

• Organisation, employer or OSHC service name

• Job title or professional role

• Billing and transaction information

• Training registration and attendance information

• Information provided through enquiry, booking or application forms

• Communications you send to us

• Feedback, testimonials and survey responses

• Technical information about your use of our website, such as browser type, device information, IP address and website activity

• Information included in employment or contractor applications, such as resumes, qualifications and work experience

We will generally collect personal information directly from you through our website, email, booking systems, training registrations, forms or direct communications.

Please do not provide sensitive information unless it is reasonably necessary and requested by us.
 

3. Why we collect personal information

We may use personal information to:

• Respond to enquiries

• Provide resources, training, consulting and service support

• Process bookings, registrations and payments

• Issue invoices, receipts and professional-development certificates

• Communicate about services you have requested

• Manage customer and professional relationships

• Improve our website, resources, training and services

• Send marketing communications where you have consented or where otherwise permitted

• Assess employment or contractor applications

• Meet legal, accounting, insurance and regulatory obligations

• Prevent fraud, misuse and security incidents

We will only collect information that is reasonably necessary for our business activities and will aim to do so by lawful and fair means.
 

4. Website forms and enquiries

When you submit a form through our website, we may collect the information you enter, including your name, email address, organisation and message.

We use this information to respond to your enquiry and provide relevant information about our services.

You may choose not to provide certain information. However, this may limit our ability to respond to your enquiry, complete a booking or provide a requested service.
 

5. Training, consulting and service support

When you register for training, book consulting or engage The OSHC Studio for service support, we may collect information required to:

• Confirm the booking

• Understand your professional or organisational needs

• Deliver the agreed service

• Maintain attendance and participation records

• Issue certificates

• Process payment

• Provide follow-up materials or support

Information shared during consulting or service support will be treated confidentially, subject to legal requirements and any agreed service terms.

You should avoid sharing identifiable information about children, families or employees unless it is necessary and you are authorised to do so.
 

6. Purchases through Etsy and other platforms

Some of our digital resources may be sold through Etsy or another third-party marketplace.

When you purchase through a third-party platform, that platform may independently collect and process your information under its own privacy policy, payment terms and security practices. Online marketplaces generally maintain their own privacy, payment and cybersecurity policies.

The OSHC Studio may receive limited information from the platform that is necessary to fulfil your purchase, provide customer support or manage the transaction.

We encourage you to review the privacy policies of any third-party platform you use.
 

7. Payments

Payments may be processed by third-party payment providers, booking platforms or online marketplaces.

The OSHC Studio does not generally store complete credit or debit card details. Payment providers may collect and process payment information under their own terms and privacy policies.
 

8. Cookies and website analytics

Our website may use cookies and similar technologies to:

• Make the website function correctly

• Remember user preferences

• Understand how visitors use the website

• Measure website traffic and performance

• Improve content and user experience

• Support advertising or marketing activities

Cookies are small files stored on your device. You can control or disable cookies through your browser settings, although some website functions may not work correctly as a result.

Our website provider and connected services may also collect technical information, such as IP addresses, browser type, device type, pages viewed and approximate location.
 

9. Marketing communications

Where you subscribe to updates or otherwise consent, we may send you information about:

• New resources

• Training opportunities

• Consulting services

• Business updates

• Promotions and events

You may unsubscribe at any time by using the unsubscribe link in an email or contacting us directly.

We will not sell your personal information to advertisers or unrelated third parties.
 

10. How we disclose personal information

We may disclose personal information to trusted third parties where reasonably necessary, including:

• Website hosting and website-building providers

• Email and cloud-storage providers

• Booking and scheduling platforms

• Payment processors

• Accounting, legal and professional advisers

• Contractors assisting with business operations

• Training or webinar platforms

• Government authorities where required by law

We only provide third parties with information reasonably necessary for them to perform their services.

Some service providers may store or process information outside Australia. Where this occurs, privacy protections may differ from those that apply in Australia. We take reasonable steps to use reputable providers and review their privacy and security practices.
 

11. Storage and security

We take reasonable steps to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Modification

• Disclosure

Security measures may include password-protected systems, multi-factor authentication, restricted access, reputable cloud services, secure payment providers and regular review of account access.

No online system is completely secure, and we cannot guarantee absolute security. Australian Government guidance recommends protecting customer information from theft, misuse, loss and unauthorised access and securely destroying or de-identifying it when it is no longer required.
 

12. Data retention

We retain personal information only for as long as reasonably necessary to:

• Provide services

• Maintain business and financial records

• Meet legal, tax, insurance or regulatory obligations

• Resolve disputes

• Protect our legal interests

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
 

13. Accessing or correcting your information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

In some circumstances, access may be limited or refused where permitted by law. Where appropriate, we will explain the reason.
 

14. Employment and contractor applications

If you apply for a job or contractor opportunity with The OSHC Studio, we may collect information including:

• Your contact details

• Resume and cover letter

• Qualifications and employment history

• Referee details

• Work samples

• Interview notes

• Information relevant to assessing suitability for the role

This information will be used to assess your application, communicate with you and manage recruitment.

Please obtain permission before providing another person’s details as a referee.
 

15. Children’s privacy

The OSHC Studio primarily provides services to adults, educators, leaders and organisations.

Our website and services are not intended to collect personal information directly from children. Please do not submit identifiable information, photographs or records relating to children through our website unless specifically requested, necessary and lawfully authorised.
 

16. Privacy breaches

If we become aware of a privacy or security incident, we will assess the incident and take reasonable steps to contain and address it.

Where the Notifiable Data Breaches scheme applies and a breach is likely to cause serious harm, covered entities may be required to notify affected individuals and the Australian Information Commissioner.
 

17. External links

Our website may contain links to Etsy, social media, booking platforms or other third-party websites.

The OSHC Studio is not responsible for the privacy, content or security practices of external websites. You should review their privacy policies before providing personal information.
 

18. Privacy complaints

Please contact us first if you have a question or concern about how we have handled your personal information.

We will review your concern and aim to respond within a reasonable period.

Where the Privacy Act applies, you may also be entitled to make a complaint to the Office of the Australian Information Commissioner.
 

19. Changes to this policy

We may update this Privacy Policy when our services, systems, legal obligations or business practices change.

The current version will be published on our website with the date it was last updated.
 

20. Contact us

For privacy questions, access or correction requests, or complaints, contact:

The OSHC Studio
Email: hello@theoshcstudio.com.au
Location: South Australia, Australia